23 Activating cards

You can configure MyID to issue cards, but render them locked and unable to be used until the cardholder has gone through an activation process. This process allows the cardholder to enter a PIN for their card and to activate it, ready for use.

You can configure MyID to allow cardholders to activate their cards themselves (using MyID Desktop, the Self-Service App, or the Self-Service Kiosk) or to be guided through the process by an operator using the Assisted Activation workflow.

Self-collection of cards requiring activation allows you, for example, to send a locked card to a remote user, who can then use an authentication code or their enrolled biometrics to authenticate themselves to the MyID system and activate their card.

Operator-led collection of cards requiring activation allows you a greater range of authentication options; for example, you can require the operator to check the cardholder's identity documents, or simply allow the operator to authenticate the cardholder. You can configure MyID so that the operator can override the standard biometric authentication if, for example, the cardholder is unable to provide a match for their enrolled fingerprints because of an injury.

You can configure MyID to require the cardholder to read and sign a set of terms and conditions before their card can be activated.

You can also use the Pre-encode Card option to choose when MyID encodes the cards (that is, when MyID writes all of the personalized information to the card, including certificates). Your choices are:

• When the user activates the card – this is the quickest method for the operator, but the slowest for the end user, as the cardholder has to wait while the certificates are requested and written to their card.
• When the operator collects the card using Collect Card or Batch Collect Card.
• When the operator uses Batch Encode Card – this takes place after an operator has used Collect Card or Batch Collect Card to collect the card, or the cards have been returned from the bureau. This method allows you to separate the card printing process from the card encoding process.